NEWSLETTER

General Information

We deliver to over 190 countries worldwide. THE LIST orders are delivered on workdays between 9am and 8pm, excluding public holidays. Shipping costs will vary depending on the size, weight and destination of your chosen products. THE LIST orders are generally shipped with DHL EXPRESS. In some cases, i.e. for certain art pieces, we may use a different courier service. All relevant delivery options available for your order and to your destination will be displayed at checkout.

For all international orders, your cart value should be minimum of $30 and maximum of $1000

Payment will be received only in USD. 

Please note that cards (credit or debit) issued in India will not be accepted for any international orders.Our international shipping partner is DHLYou will receive your order within 1-3 weeks after the confirmation of the order. An email confirmation will be sent to you, once your product is dispatched from our warehouse. Our logistic partner will get in touch with you once your product reaches the destination.Please keep in mind that our shipping times serve as a guide only and are based on time from dispatch. THE LIST cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays. It is also your duty to ensure appropriate access for deliveries.If the delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. You will informed of this charge. We will not be liable for loss or damage to the goods or your property, including where caused by: (1) following your specific instructions; (2) limited or no access to your nominated premises; and/or (3) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply.If the delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. You will informed of this charge. We will not be liable for loss or damage to the goods or your property, including where caused by: (1) following your specific instructions; (2) limited or no access to your nominated premises; and/or (3) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply

Problems with Received Delivery

In the unlikely event that your piece arrives damaged or is significantly different from its description, we guarantee to work with you and the boutique to reach a resolution that is acceptable to you. Please inspect your order immediately upon delivery and contact us within 7 days if there are any issues. In the case of shipping damage, take the following steps.

Inspect the item before signing.

Note any issues you find within the shipping provider’s official paperwork.

Keep all packaging and shipping documents.

Contact us as soon as possible (no later than 7 days after delivery); we’ll ask for pictures to help us assess the condition of the piece.

Similarly, if your purchase is not as described or you never receive your purchase and believe it was lost in transit, please contact us within 7 days of delivery. We will do all we can to remedy the situation.

ORDER CHANGES & CANCELLATIONS

If you would like to make changes to your order or the arranged delivery time, please contact Customer Care as soon as possible and we will be happy to assist you in any way possible. If you miss a delivery, we will be in touch with you to arrange another suitable delivery date. If the second delivery attempt is unsuccessful, we’ll return your order to our partner for a refund. We can attempt to cancel your purchase if you change your mind. However, cancellations might not always be possible if the order has already been shipped. You can instead return your order for a refund via our easy returns service.

Please visit our Returns & Refunds Policy. page for further information.

CANCELLATIONS

As your purchase will be prepared quickly for dispatch, please contact Customer Care as soon as possible to cancel or make any changes to an order. Unfortunately, we’re unable to cancel an order once it has been processed by delivery team.

Further information on cancelling and returning an order can be found in our Returns & Refunds Policy.