NEWSLETTER

سوار من حجر العقيق

NahidJewels.com offers a very transparent and simple 3 Days Return & Replacements policy.

Conditions to be eligible for the Returns & Replacement Policy:

1.      Item(s) must be in their original, unused condition.

2.      Replacement for items is subject to inspection and checking by the Nahid Jewels team.

3.      Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy

4.      Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

The items cannot be returned for Money. You can, however, place a return request with 3 (Three) days of delivery to request store credit, worth 100% of your invoice value, for use against future purchases on our website.

Important Notes:

a.      Shipping Charges, VAT and duties are not refundable.

b.      Return Shipment is at the customer’s cost.

c.       Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded.

d.      Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment.

e.      Returns will take 10-15 business days to process (from the receiving date of the product at our address). Please note that the credit card company / banks may take another week to reflect that in your account.